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Support and Wellbeing Policy


The Support and Wellbeing Group exists to provide assistance to members with interpersonal conflicts and provide structured support to resolve these issues together. This policy has the following aims:


What this policy is:

What backstop exists for when mutual resolution cannot be reached:

What is outside the scope of internal support:


Responding to conflict well will require significant resources and support. The Co-op will need to find the balance of how much of this can come from within the community, and how much external conflict facilitation support is needed. This might fluctuate.

The Community

Support & Wellbeing group

External facilitators

Financial resources

The Support and Wellbeing group is also allocated an annual budget that may be used in the following situations:

Group Membership and Decision Making

Because part of the work of the group involves facilitating members in conflict, it has been agreed that members attend an introductory course on conflict facilitation before participating in that work for the group. Members can get involved in supporting the group with admin before training.

The group has no elected co-ordinators and is instead run as a flat structure. Membership of the group requires participation, and if group members miss several meetings in a row they may be asked to step back.

Group spending and emergency decisions are made by agreement of at least 3 members of the group. This is also to avoid members directly supporting a conflict making decisions about spending money to support the conflict without consulting another group member outside of the situation.


Here is what to expect from the process and offer from the working group. For visual processing people, the flow diagram in appendix 1 may be more helpful for you.

Initial Conversation

Reach out to the Support & Wellbeing Group (or the office) when you need help with a conflict. Within 3 days of Support & Wellbeing receiving the request, you will have a chat with one or two members of the Support & Wellbeing Group and see together what support is needed.


If you feel confident to address the matter yourself at this stage:

  • You can go to talk to the person or people directly. The Support & Wellbeing Group will check in with you again to see how this went.
  • Facilitated Conversations

    The Support & Wellbeing Group will have individual conversations with everyone involved, giving space for everyone to be heard, and will then organise a Group Meeting for people to hear each other and make Shared Agreements.

    Within three weeks everyone in the conflict comes together for a Group Meeting, hosted by the Support & Wellbeing Group or an external facilitator. This is a structured conversation, which is tightly held so that everyone can actually hear what is important to each other. It is a space for understanding why things have happened as they have. The Group Meeting is also a decision-making space. Together members in conflict make Shared Agreements for transforming the situation.

    With more understanding and connection to each other, the situation changes. After one month, the Support & Wellbeing Group will bring people together for a review meeting to see how the agreements are going, and whether anything needs to be heard or agreements upgraded -so that the change can last!

    Community Resolution Meetings

    In cases where members cannot reach a Shared Agreement together, or the Shared Agreement has been broken, the Support and Wellbeing Group can call for a Community Resolution Meeting if two conditions are met. These are:

    Community Resolution Meetings are a space for the whole community to consider the conflict, and support its transformation by removing membership (which triggers an 8 week NTQ) from those members who are causing harm, while also offering a clear action plan for them to change their behaviour and have their membership restored

    Preparing for the meeting

    What happens at the meeting

    This is a space to listen to the impact of the harm and hear what terms of the Shared Agreement are not being met or which parts of the potential Agreement aren’t agreed on by the members in conflict.

    Meeting Agendas will be anonymised, with members identity shared in the meeting itself. The Support and Wellbeing Group will have worked with members in conflict to have all necessary information ready for the meeting. Members may bring new relevant information to the meeting about their own circumstances or experience, but should not disclose new details about other members in the meeting

    Community Resolution Meetings will be tightly facilitated, and members expected to follow the guidelines in the Meetings Conduct section of the Secretarial Policy

    The meeting will decide which members need Action Plans (when significant harm is being done), and be presented with proposals towards forming an Action Plan which will cover a two-month period

    The community will remove membership from any member given an Action Plan and an 8 week Notice to Quit will be issued. The Action Plan will outline what needs to happen for a member to remain living in the co-op after the two months After the Meeting

    The Support and Wellbeing group will continue to provide support to members after the Community Resolution Meeting, to check in and support the action plans that were agreed

    Any member who has had their membership removed as part of the Action Plan will need to have their membership reinstated at a meeting. Support and Wellbeing will check in throughout and towards the end of the 8 week period, and recommend restoring membership to a meeting if an action plan has been successful

    The Coop will begin application to court for any members who have not been reinstated at the end of the 8 weeks

    Policy review

    This policy should be reviewed annually